PhotoSanitize performs image processing locally, but successful operation still depends on the source files, selected sanitization settings, available Windows codecs, storage permissions, and applicable licensing requirements.
Most problems can be understood by identifying the stage at which they occur. An image that cannot be added to the queue presents a different issue from one that can be analyzed but cannot be decoded for visual redaction. Likewise, a successfully created output that fails verification requires a different response from a license activation error.
Local Processing, Privacy, and Network Behavior explains how photographs are handled and which application functions may require internet connectivity.
Troubleshoot Image Loading and Analysis addresses unsupported files, decoding problems, and incomplete inspection. Troubleshoot Sanitization, Redaction, and Output Files covers processing failures, missing results, image-conversion limitations, and unsuccessful verification.
Troubleshoot Licensing, Reports, and Certificates helps resolve issues with paid editions and record generation. Collect Diagnostic Information and Contact Support explains which details are useful when requesting assistance.
When troubleshooting confidential photographs, preserve the original files and avoid unnecessarily sharing image content, reports, paths, or licensing information. Many compatibility and processing problems can be investigated using a non-sensitive file with similar technical characteristics.