Probativa provides professional support for its software products and assists customers with technical, licensing, and product-related inquiries.
Support is provided for supported versions of our software within the applicable update period.
Check Our Documentation First
Before contacting support, please consult our product documentation. It includes guidance on installation, activation, configuration, product features, system requirements and troubleshooting.
You may be able to resolve your question immediately without submitting a support request.
View Documentation:
Downloads and Updates
Download current product installers, software updates and release information from our official downloads page.
Before installing an update, review the applicable release notes and system requirements.
Licensing Support
Find guidance on product keys, activation and deactivation, device assignments, license transfers, update periods, renewals and edition upgrades.
Still Need Assistance?
Contact our support team for assistance with installation, activation, licensing, configuration, compatibility, error messages, unexpected behavior and other technical questions.
Before submitting your request, please include the product name and version, your operating system, a clear description of the issue, the steps required to reproduce it, the exact error message and any relevant screenshots or logs.
For licensing questions, do not include your complete product key. Please do not send confidential files, personal data or information that you are not authorized to disclose.
Support Scope
Standard technical support covers the installation, activation, licensing, configuration and operation of supported Probativa products.
Support does not normally include the administration of customer systems, custom software development, management of third-party products, legal or regulatory advice, or recovery of data following an intentional data-erasure operation.
Additional support arrangements and defined response commitments may be available for enterprise customers.
Sales and Demonstrations
Contact our sales team to request a demonstration, discuss pricing and licensing options, or identify the Probativa product and edition best suited to your organization.
General Inquiries
For company information, partnerships, media questions, privacy matters or anything not covered elsewhere on this page, please use our general contact form. We will direct your inquiry to the appropriate team.
Security and Responsible Disclosure
To report a potential security vulnerability affecting a Probativa product or service, please contact us with a description of the issue, the affected version, reproduction steps and any relevant technical evidence.
Please allow us a reasonable opportunity to investigate before making the issue public.
Please do not publicly disclose a suspected vulnerability before Probativa has had a reasonable opportunity to investigate it.