Applies to: All editions
Activate a license
- Start CertErase on the target Windows device under the user who will operate it.
- Select the Help tab.
- Select License.
- Enter the license key exactly as issued.
- Ensure that outbound access to the Probativa licensing service is permitted.
- Submit the activation request.
- Confirm the activated product, edition, and update entitlement.
- Check the interface and perform a controlled test erasure.
Periodic validation
CertErase periodically validates the license and relevant product information. Validation can identify an invalid, revoked, wrong-product, over-activated, or out-of-update-period license. Preserve the exact message when contacting support.
Deactivate a license
Deactivate before moving a license to another device or permanently replacing the workstation:
- Select the Help tab.
- Select License.
- Select Deactivate.
- Maintain internet connectivity until confirmation.
- Close and restart the application if instructed.
- Activate on the replacement device.
Do not copy local license files as a transfer method. The protected cache is tied to the device and Windows user context.
Common activation outcomes
- Invalid key: Recheck Product Key and product assignment.
- Revoked: Contact the license administrator or Probativa.
- Wrong product: Use a key issued for CertErase.
- Activation limit reached:Deactivate an old device.
- Update period expired: Use an entitled product version or renew as applicable.
- Environment not permitted: Confirm activated edition compatibility with Windows Server or virtual machines.